Frequently Asked Questions

How much does shipping cost?
Shipping cost is based on weight and distance, zip code to zip code. Most orders for one or two items under two pounds is usually $9 to $12 dollars to ship ground FedEx or UPS delivery. You can see your cost for billing & delivery when you order online with your credit card before you make the final authorization to buy. If you select 3 Day, 2 Day or Overnight shipping, the cost for what it would normally be for ground shipping, doubles or triples.

How long does ground shipping take to get to my address?
Typically it takes 2 to 7 business days to get delivered to your destination. [Excluding Saturday, Sunday and Holidays]. For example shipping FedEx or UPS ground from our warehouse here in Crofton, MD to California is 5 to 6 business days, while to Florida is typically 3 days.
[Notice: To guarantee Same Day shipping orders must be received by Noon 12 pm EST Maryland]

What is the handling charge?
This pays for insurance, shipping materials, labor and delivery expenses associated with getting your package out of the warehouse and in the shippers possession for delivery. Usually this is a nominal charge except for heavy/large items or large orders when weight is significant.

Do I pay sales tax?
No, only if your order from the state of Maryland do you pay sales tax.

Can you ship to an APO address?
Yes we can ship to military APO addresses, but we will need to complete your order over the phone or via email to process your order. 301-785-7204 contactus@coolflashlights.com

Do you ship internationally?
We will ship International only with prior payment electronically to our International SunTrust business account here in the States. If you are sure you want to order, please e-mail me your shipping address so I can determine the shipping and insurance cost via USPS or UPS [please indicate express or normal shipping preference]

*Please include a list, with description and model # of the Item you want and how many, and I will send you a proposed total cost. Be aware that you will be responsible for any fees or tariffs of the receiving country. contactus@coolflashlights.com

Do you give discounts on large orders?
We do. For orders over $500 - 10%, orders over $1,000 - 20%. Please call or email us first so we can talk about the details depending on your request.
301-785-7204 contactus@coolflashlights.com

What credit cards do you accept?
Visa, MasterCard, American Express, and Discover Card

Do you take checks or money orders?
Yes, by mail order that you can print out and send to us to order. Allow 4 to 6 weeks delivery.
► Mail Order Form

Do you handle purchase orders?
We can, but contact us by phone to make those arrangements.
301-785-7204 contactus@coolflashlights.com

Do you have an actual store we can visit?
We are an online store only for the time being. If business continues to grow, who knows!

Can you send me a catalog?
We do not offer a mail order catalog at this time, but maybe in the near future.